I'll just make one more call to make sure every one OK. This led to a second text from Virgin Mobile, identical to the first, stating that I was approaching my credit limit; they also give you a customer service number to call to discuss your billing/traffic needs. "Helpful," I thought
Not wanting to lose my phone service, I decided to call Virgin Media Customer Support...
After entering the magical number sequence ("1" for Broadband "2" for billing - you know the one), and waiting on hold for the mandatory 30 minutes I finally get through to a real human being.
The conversation - which was very friendly - went along the lines of,
Me: "Hello. I'm in the USA, and I received these text messages about my credit limit. What do I need to do to maintain my service"
Virgin Rep: "One minute sir" (sound of background tapping) "Well you've still got plenty of minutes left on your account, and your new allocation will come through sometime tomorrow, so you should be ok"
Me: "ok, so there's nothing I need to do. Because I'd like to stay in touch with my family, and I do get the occasional business call?"
Virgin Rep:: "No sir...."
Me: "OK thank you. You've been very helpful" (smile)
OK. So I've just made an international call to customer support, wonder how much that'll cost...
but hey! at least it's all sorted...