I didn't use the phone (much) because I wanted to be sure my new allocation hit the account before I went over my limit. Even if I did go over the limit the account is paid by direct debit, and the new account allocation would clear things...
or so I thought...
Tried using the phone, and got Number Un-Obtainable tone.
Tried to use the phone again, and got an audio message about calls to this number not be allowed..
At this point, I was under the impression that the service was down until I noticed that my colleagues were still able to make calls to the UK...
"...but I thought..";
"I mean; Virgin said...";
"I hope everyone's ok?..."
You get the idea. An unexpected loss of service kicks off all sorts of feelings.
It's strange how much we rely on technology these days (I built my career around understanding and working with this stuff).