Surprise, surprise. received a phone call from Virgin Mobile Customer service...
Ms CCCC CCCC was very apologetic for the delay in responding to my query. The conversation kinda went:
Me: I don't think you understand what it's like to be cut off with any form of warning
Virgin Rep: Well what I'll do is refund a month's service
Me: But you're missing the point. I called to try to retain my service and I was completely misled. How is that acceptable? Not to mention the calls to your colleagues...
Virgin Rep: I see you got kids, I bet they use a lot of minutes. How about 150 free texts?
Me: Well thanks for the offer, let me think about it...
Virgin Rep: Well that's all we can do..
Me: So will someone call me back?
Virgin Rep: That's all I can offer
Me: Ok well let me think about it. I may still decide to take this further
(dial tone)
Within seconds of the conversation ending my children's phones are beeping with the arrival of messages detailing the allocation of new text to their accounts...
... had I agreed to this?
let's sleep on this.