Received an email from CISAS today. very simple response to my comments and letting me know that an adjuicator has been assigned to my case.
Here's the letter...
For Information Only
Dear Mr Babbington-Fowles
CISAS
Case No: 212120898 - Babbington-Fowles v Virgin Media
We acknowledge receipt of comments on the company's responses to the claim from the customer. A copy of is provided for the company information
The parties are advised that
Mr ZZZ ZZZZ
has been appointed as adjudicator and all of the case papers received have been forwarded for consideration.
Upon receipt, the Decision will be sent to both parties (usually within 3 weeks). In the meantime we may contact you if the adjudicator requires any clarification or further information on the documents submitted.
When the decision is issued the Customer will be given 6 weeks to advise us whether they accept or reject it.
Yours sincerely
AAAAAA AAAAAAAA
Case Administrator
./..so now we wait...